Transaction DisputesBack to Help Topics
FAQ #1 Filing a Complaint
If you have engaged in a transaction with another member and the other member has exhibited conduct that you believe violates the rules of the marketplace, you may file a complaint with Kaango (via support ticket at this time). Even if you do file a complaint, please understand the limits of our involvement in displutes as described below.
Neither Kaango, Inc., nor any of its Kaango Classifieds Service partners are brokers, agents or auctioneers. We provide software to enable individuals to conduct classified sales of products in an automated and efficient manner. To that extent, you should treat this service no differently than you would a printed newspaper service. We are a medium by which you may interact with and conduct transactions between Eligible Users. We will not become involved in any dispute between Eligible Users other than to determine whether to restrict access to the Website by any user engaged in apparent misconduct. Kaango, Inc. will not resolve any disputes between Users. Users are responsible for all dispute resolution and engage in sales at their own risk. Kaango, Inc. reserves the right to facilitate resolution of disputes by providing information to interested parties upon request.
Kaango, Inc. will not tolerate fraud in the Kaango Classifieds Service. Even the appearance of impropriety can disrupt the integrity of the Kaango Classifieds Service. Accordingly, any Eligible User we suspect of engaging in fraudulent conduct (whether or not we prove such conduct) may have their listings removed (with NO REFUND) or have their account suspended or revoked. Fraud or misconduct shall be deemed to include (but shall not be limited to) the items specified in our general rules set forth below:
- Misrepresentation within the context of any listing, communication or transaction
- Transactional interference
- Fee avoidance
- Fraud of any type
- Breach of contract
- Harassment of Users
- Libelous communication
- Violation of any law of the United States of America or of any of its constituent states.
Kaango, Inc. may, in its sole discretion take whatever action it deems necessary to maintain the propriety and integrity of the Kaango Classifieds Service, even if such action includes suspension or permanent revocation of your privileges here. YOU DO NOT HAVE THE LEGAL RIGHT TO PARTICIPATE ON THIS SITE. YOU HAVE A PRIVILEGE AND A LICENSE, WHICH MAY BE REVOKED AT ANY TIME.